Return

Moonlight Silver Jewels Return Policy

At Moonlight Silver Jewels, we are committed to ensuring your complete satisfaction with our exquisite 925 silver jewellery, natural gemstones, and moissanite pieces. If you are not entirely satisfied with your purchase, we are here to help.

Return Eligibility

• Time Frame: You may return your item within 15 days from the date of purchase.
• Condition: Items must be returned in their original condition, unworn, and with all tags and packaging intact. Custom or personalized items are not eligible for return unless they arrive damaged or defective.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

Return Process

• Contact Us: Initiate your return by contacting our Customer Service team. Please provide your order number and reason for return.
• Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with detailed return instructions.
• Packaging: Carefully pack the item(s) with all original materials. Ensure the RA number is clearly marked on the outside of the package.
• Shipping: Ship your return to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

• Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund Method: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.
• Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

• If you wish to exchange an item for a different size, style, or gemstone, please follow the return process to return the original item and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

Final Sale Items

• Items marked as "Final Sale" are not eligible for return, exchange, or refund.

International Returns

• For international orders, please note that any customs duties, taxes, or fees are non-refundable. Return shipping costs are the responsibility of the customer.

We value your business and are dedicated to providing you with beautiful jewellery and exceptional service. Should you have any questions or concerns about our return policy, please do not hesitate to contact us.